Still unsure?
Let Us Help You!
Here are some of the most common questions from our community. We hope they clear things up and help you feel confident to join the fun with us and over 1,400 Nüdel Pod families worldwide!
Product Drops & Ordering
Next Product Drop: February 2026
Our next Nüdel Pod product drop is scheduled for February 2026.
If you’d like to plan ahead and save, joining the product drop is the best option.
If you’d prefer your Pod shipped immediately, you can choose from our Buy Now, Ship Now Pods, which are ready to send.
What is a Product drop?
A Product Drop is a batch production model where Pods are made and reserved during a specific period.
You secure your Pod now, and it ships once the drop ends — often faster than traditional crowdfunding timelines.
Why use Product Drops?
Product drops let us keep Pods premium and accessible: high quality materials, bulk shipping savings passed to you, and no warehousing costs that inflate prices.
How do Product Drops work?
- Get a VIP Pod Squad Membership (access perks + early pricing).
- Place your order during the drop.
- Pods are manufactured while the drop runs.
- If the drop sells out early, you’re first in line for the next batch.
- Pods ship based on your chosen shipping method after the drop closes.
- Tracking codes are emailed once shipped.
Can I buy before a Product Drop starts?
Yes. There are two ways to purchase before a product drop begins.
VIP Pod Squad members receive early access via a private link, allowing them to secure their Pod before the drop opens to the public.
If you’d prefer immediate shipping, you can also choose from our Buy Now, Ship Now Pods. These Pods are already in stock and ship straight away, rather than waiting for the bulk product drop shipment.
This gives you the choice to either plan ahead and save with a product drop, or receive your Pod sooner if timing matters.
Do I need discount code?
No. VIP pricing is automatically applied at checkout.
Is pricing different if I buy now vs during a Product Drop?
Yes, Buy now / ship now pods are priced at full retail price plus shipping but they are delivered immediately in as little as 7 days from stock ready to go right now. If you have a special event coming up soon, this is the way to go.
VIP MEMBERS GET BIG SAVINGS
VIP Buy now / ship now comes with free shipping on our bundles saving you approx $57 Aud , $40Usd, £30Gbp or $55Cad.
VIP PRODUCT DROPS are where the big savings are. Get over 25% off any pod PLUS free regular shipping, 1/2 price spare parts for life, Free VIP Pod squad community access for personal support from the pod designers and 1400 pod owning families.
Whether you want to Buy Now OR join the product drop you save BIG ( and get loads of perks ) as a VIP pod squad member.
I paid a 50% deposit but haven’t received the balance link.
Thanks for securing your Nüdel Pod!
We’ve sent a separate email with your payment link to settle the balance by the deadline for in-time delivery.
If you can’t find it, check your spam/junk folder or email us at pod@nudel.shop.
VIP Pod Squad Membership
What do I get with VIP Pod Squad Membership?
- 25% off (saving between $100-$200AUD) on Nüdel Pods
- Half-price spare parts for life
- Free regular or reduced express shipping on bundles
- Exclusive access to the VIP Pod Squad community with direct support from the designers and a trusted network of 1,400+ Pod families
Can I buy the Pod without VIP Pod Squad Membership?
Yes. You can purchase a Nüdel Pod without a VIP Pod Squad membership.
If you’d like your Pod shipped immediately, you can choose from our Buy Now, Ship Now Pods, which are already in stock and ready to send.
VIP membership is required to access product drops, early access, and member pricing, but it’s optional if you prefer to buy now and ship now.
I haven’t bought a VIP Pod Squad Membership yet — can I still order?
You can still join the next Product Drop running on February 2026, and get your VIP Pod Squad Membership here to unlock exclusive savings and early access to the Nüdel Pod.
Shipping & Delivery
Shipping Options & Timeframe
Please remember: we have a 1-2 weeks processing time before shipping, so add two extra week to your shipping estimate.
Free Standard Shipping (Sea Freight)
This is the default option included with your order. Sea shipping typically takes 40-55 days depending on your location.
- Australia & USA: approximately 25–55 working days depending on your distance from the East Coast of Australia and the West Coast of the USA.
- Canada & some other regions: Closer to the 55-working day end of the range.
Express Shipping (Air Freight)
Faster and more reliable, at customer cost.
Delivery is usually 12–18 days depending on your location.
- UK, NZ, Dubai, Singapore: 8–15 working days
- Germany, Netherlands, Canada: 10–18 working days
Super Express Shipping
Our fastest option. Delivery can be as little as 10 days once the product is ready to ship.
- US, AU, UK, NZ, Dubai, Singapore: 4-8 business days
- Germany, Netherlands, Canada: 5-9 Business days
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No matter which method you choose, your Pod will arrive and we are here to help at pod@nudel.shop.
We’ve delivered over 3,500 Pods across Australia, the USA, Canada, Europe, and Asia — and we have never had a single pod fail to arrive.
You’re in very safe hands.
When will my order arrive?
Pods are shipped ~1–2 weeks after the Product Drop ends, then delivered based on the shipping option you choose.
Can I track my order?
Yes — once shipped, you’ll receive a tracking code from Stone Logistics to monitor delivery.
For further help, email pod@nudel.shop.
Can I change my shipping address?
Yes, as long as your order hasn’t shipped yet.
Please email pod@nudel.shop as soon as possible to update your address.
Why is shipping combined with Product Drops?
Product drops allow us to manufacture and ship Nüdel Pods in carefully planned batches. This helps us maintain premium materials, consistent quality, and lower overall costs — savings we pass directly on to families.
Because Pods are made and shipped together, delivery takes longer than instant warehouse dispatch. If timing matters, you can choose our Buy Now, Ship Now Pods, which are already in stock and ship immediately.
Product drops are ideal if you’re happy to plan ahead and save. Buy Now, Ship Now is best if you’d prefer your Pod sooner.
Guarantees & Warranty
Money-Back Guarantee on VIP Pod Squad Membership
If you purchase a VIP Pod Squad membership and decide not to go ahead with a Pod purchase, we’ll refund your membership fee.
This guarantee applies as long as the membership has not been used (for example, no Pod purchases, discounts, or member-only perks have been redeemed).
If you’re unsure, you’re welcome to reach out — we’re always happy to help you decide.
Parts Warranty
12-month parts replacement warranty included.
Free Shipping on Bundles
When you bundle Pod + Hammock Pack + Wood Balm, you get free standard or reduced express shipping.
Payments
Do you offer flexible payment options?
Yes. We offer flexible ways to purchase a Nüdel Pod so families can spread the cost over time.
You can choose:
- PayPal Pay in 4
- Two 50% payments, with PayPal Pay in 4 available on each payment
What is PayPal Pay in 4?
PayPal Pay in 4 lets you split your purchase into four smaller payments, managed automatically by PayPal.
- No need to pay the full amount upfront
- Payments are spread over time
- Available in AUD, USD, CAD, and GBP
How does the two 50% payment option work?
If you need more flexibility, you can choose to pay in two stages.
- Pay 50% today
- Pay the remaining 50% later
- Each 50% payment can be split using PayPal Pay in 4
This can reduce individual instalments to around $45 per payment, depending on your Pod and currency.
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What Happens after I pay a 50% deposit?
Once your 50% deposit is paid, your Pod is secured.
To release your Pod for shipping, the remaining 50% payment must be completed.
When the second payment is received:
- Your Pod becomes eligible for shipping
- It is allocated to the next available product drop
- Any remaining PayPal instalments continue as normal
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Will I be reminded to pay the remaining 50%?
Yes. If you purchase using a 50% deposit, you’ll receive automated reminder emails until the final payment is completed.
These emails stop automatically once payment is received.
When will my Pod ship if I use flexible payments?
Your Nüdel Pod will ship once full payment is completed.
Once your payment is complete, your Pod is included in the upcoming product drop bulk shipment.
If full payment isn’t completed before the current product drop ends, your Pod will automatically move into the next available product drop bulk shipment.
Completing payments sooner means your Pod can be shipped sooner.
Where can I view flexible payment options?
Flexible payment options are available through the VIP Pod Squad product drop purchase link.
To access this link, you’ll need to sign up for a VIP Pod Squad membership, Members receive special perks, including:
- 25% off (saving between $100-$200AUD) on Nüdel Pods
- Half-price spare parts for life
- Free regular or reduced express shipping on bundles
- Exclusive access to the VIP Pod Squad community with direct support from the designers and a trusted network of 1,400+ Pod families
Once you’re a VIP member, you’ll receive a private link where you can choose flexible payment options, including two 50% payments with PayPal Pay in 4 available on each payment.
PayPal Pay in 4 is also available in selected countries for all Pod products, including our Buy Now, Ship Now Pods, and can be selected directly at checkout where supported.
If you’re unsure which option is best for you, our team is always happy to help.
Upgrades
Can I upgrade my Pod after purchasing?
Yes. If you’ve already purchased a Pod, you may be eligible to upgrade to a different colour option.
What upgrade options are available?
We currently offer the following upgrades:
- OG Pod → Rainbow Pod Upgrade discount: $20
- Onyx Yellow → Onyx Rainbow Upgrade discount: $40
How do I request a Pod upgrade?
To request an upgrade, please contact our support team via email at pod@nudel.shop.
We’ll confirm:
- Your original Pod purchase
- Upgrade availability
- The discounted upgrade price
- Next steps for payment and fulfilment
Will upgrading affect my shipping or Product Drop?
Upgrades may affect allocation depending on availability and timing.
Our team will confirm whether your upgraded Pod ships in the same product drop or the next available one.
The Nüdel Pod
What is the Nüdel Pod?
The Nüdel Pod is a premium, open-ended play system designed to support early development, encourage deep parent–child connection, and replace hundreds of single-use toys with one intentional system.
What’s the difference between the OG Pod, Rainbow Pod, Onyx (Yellow) Pod, and the Onyx (Rainbow) Pod?
Each Pod style offers the same core play system, with differences in materials, finishes, and durability to suit different homes, aesthetics, and environments.
- OG Pod – Natural wood with blue silk and rings. Classic and timeless. The best value.
- Rainbow Pod – Same pieces as OG, but with colorful silk and rainbow rings. Bright and playful. By far the most popular.
- Onyx Pod – Sleek black finish, waterproof front and back, includes edge wax and our premium, strongest, most durable design. Available in Onyx OG (yellow rings) or Onyx Rainbow (rainbow rings and silk).
What age is the Nüdel Pod suitable for?
The Nüdel Pod meets global safety standards and contains NO choking hazards. The Pod pieces are suitable for children 6 months and up and the configurations are suitable for 1 year+ (supports up to 50kg).
How long will my child use the Nüdel Pod?
Unlike most toys, the Nüdel Pod evolves as your child grows.
Babies explore sensory play, toddlers build and problem-solve, and older children create complex structures and imaginative worlds.
My child still puts things in their mouth — is the Nüdel Pod safe?
Yes. The Nüdel Pod is designed with safety as a top priority.
All Pods are tested to EN71 standards, one of the highest international toy safety benchmarks. The Nüdel Pod has also been recognised for both safety and design, winning three Australian Good Design Awards.
The Pod is made from extremely robust, natural, and non-toxic materials, including food-grade silicone — similar to the material used in children’s dummies and teethers. These components are designed to withstand chewing, climbing, and energetic play.
Every part of the Nüdel Pod is built to handle the real rigours of childhood, while giving parents peace of mind that their children aren’t mouthing harmful plastics or toxic materials.
As with all play equipment, adult supervision is recommended, especially for younger children.
What is Open-Ended Loose Parts Play?
Open-ended loose parts play gives children materials without instructions or fixed outcomes.
Children are free to imagine, build, test ideas, pull things apart, and try again — supporting creativity, confidence, and problem-solving.
Most toys have a single purpose. They’re designed to do one thing — like rolling a car down a track. While that can be entertaining, it offers limited developmental value and quickly loses appeal.
Children’s brains are wired to seek new experiences. Each new experience creates fresh connections in the brain. The Nüdel Pod makes this possible by offering endless real-world combinations and challenges — keeping play engaging, meaningful, and developmentally rich over time.
That’s why children don’t outgrow the Pod. They grow with it.
How does the Nüdel Pod reduce toy clutter?
One Nüdel Pod creates hundreds of play possibilities.
Instead of buying and storing countless toys, everything packs neatly back into a single box at the end of the day.
I think it looks great in its raw colour but how inviting is that to young children?
This is actually very deliberate. We have had thousands of children using our existing products the Nüdel Kart and Nüdel Rover which also have a very spare colour palette, and attraction without colour has never been issue. Yes, competing with casino like screens, flashing, noisy toys is not easy in the short-term but these toys usually only have one single use which becomes extremely boring very quickly. After this time, things like the Nüdel Pod will be where children return to because they offer deep flow state stimulation for their brain where they can create and re-create new and exciting play narratives every day. The special sauce is the open-ended endlessly connectable design using so many different sensory materials, not the colour.
What’s included in the box?
Each Nüdel Pod includes a complete set of components needed to create a wide range of play configurations.
Exact contents vary by Pod style and are listed on each product page.
Will the Nüdel Pod come with an instruction booklet with ideas of things to build to get their imaginations flowing?
Yes, the Nüdel Pod comes with an instruction manual. Along with this will be a cute 'deck of cards' where each card has a different configurations with instructions about how to safely build your own constructions. It will also come with some extra blank cards that can be used as part of the play. Children can write down their own list of ideas, but these cards can also be used to jam between the parts to create a really tight fit if that’s what the children want. In addition, you don’t really need to have instructions because your child and yourself will create so many of their own unique configurations.
Is the Nüdel Pod a good gift?
Yes. The Nüdel Pod is a meaningful, long-lasting gift that supports development, connection, and calm — making it especially popular with grandparents.
Manufacturing Characteristics
Due to normal manufacturing and finishing processes, your Nüdel Pod may contain small amounts of residual dust that can become dislodged during shipping. Upon receiving your Pod, we recommend wiping it with a dry, soft cloth for OG and Rainbow Pods, or a damp cloth for the Onyx Pod, to remove any remaining surface dust prior to use. The presence of such dust is not considered a product fault.
contact us
If You Ever Feel Unsure, Reach Out To Us!
If you have concerns at any point, please email us pod@nudel.shop.
We do get busy, but we will always respond, kindly and respectfully.
A quick note on communication: commenting on our Facebook posts is not an effective way to get support and can slow down our ability to help. Email is the fastest, most reliable way to reach our small team.
We will always treat you with kindness and respect — and we simply ask the same in return.
Ready To Get A Pod?
STOP! Only VIP Pod Squad Members Get The Benefits
Save 25% on Nüdel Pods, half-price spare parts for life, free regular or reduced express shipping on bundle purchases, and access to the designers and a community of over 1,400 Pod-owning families!
You can purchase the Pod at retail price here, but Product Drops offer the best value by far.
