We’ll send reminders via email and post updates on Facebook.

To avoid missing out:

• Check your Promotions/Spam folders.
• Mark our emails as important or “not spam.”
• Secondly, this might sound silly but the main reason people miss our messages is because they're checking the wrong inbox. Many people have an email which is very old that they use for making PayPal and other payments which is not their daily email, and the emails are going to the payment email address, so please make sure you check that. If it's going to the wrong address please send us an email to pod@nudel.shop with the change you require and we will get that fixed right away.

Secure your order now with a 50% deposit and pay the remaining 50% + shipping ON Black Friday.

Bundle & Save: Add the Hammock Pack and Nüdel Wood Balm for free normal shipping or heavily  reduced express shipping.

*Please note: If payment isn’t made on time, you risk losing your delivery spot in the queue because Christmas won't wait!

Thanks for securing your Nüdel Pod 2.0!

We’ve sent a separate email with your payment link to settle the balance by November 28 for Christmas delivery.

If you can’t find it, check your spam/junk folder or email us at pod@nudel.shop.

No difference, the price is the same.

Pre-purchasing just lets you secure your Pod early and skip the rush.

As of now, we’ve already sold over three-quarters of available Pods, so waiting might mean missing out.

The Access Pass gives you:

• 40% off any Nüdel Pod
• 1/2 price extra parts for life
• Free standard shipping or reduced express shipping on bundle purchases
• Exclusive access to the Pod Squad VIP community (support from the Pod designers and over 1,000+ pod owning families)

Yes! And its huge! Access Pass holders receive 40% off all Nüdel Pods and 50% off spare parts for life plus free shipping or reduced express shipping on bundle orders, even discounts on second pod purchases.

Yes! Access Pass holders get a private early access link immediately after purchasing the Access Pass. This lets you shop before stock sells out (and IT WILL sell out). Our October drop was over subscribed by over 200 Pods orders, so we are very limited for this next drop.

Yes, but only Access Pass holders get 40% OFF.

You can still purchase at retail price, but note that retail stock is sold out globally, and all deliveries will align with product drop shipments.

We recommend getting the Access Pass to secure your spot and discount.

One day we will get ahead of orders and have normal sales, but the Access Pass discount makes it worth the wait.

No code is needed! The 40% discount is automatically applied at checkout.

If you already have an Access Pass, use your private link from the email sent to you at pod@nudel.shop. Otherwise, you might be charged for a second pass by mistake. If you are, just go ahead then email us and we will refund any double ups if that's easier.

No worries! The Product Drop Sale runs from 28 November to 1 December. We’ll send you a private link via email to access your exclusive offer.

If you haven’t received it, please email us at pod@nudel.shop, and we’ll resend the link right away.

You can still join the Black Friday Sale from 28 November to 1 December, and get your Access Pass here to unlock exclusive savings and early access to the Nüdel Pod.

Yes!

Bundle & Save: Get FREE Shipping or reduced express shipping (great for christmas ) when you add the Hammock Pack & Nüdel Wood Balm to your Pod order.

Free shipping applies to AU, US, UK & CA (excluding remote areas).

Outside these zones, you’ll still get significantly reduced shipping rates when you order the Pod + Hammock Pack + Wood Balm together.

(Standard rates apply for Pod-only orders.)

Delivery timelines depend on your location and the type of shipping you choose. The numbers of days are listed on the shipping options.

Pod will be shipped around 1 weeks after the product drop ends, so choose shipping carefully depending on your needs like Christmas delivery or birthdays.

Please note we take every care (we really do take shipping times VERY seriously), but once it leaves our warehouse, we can't be held responsible for the crazy world of global shipping. Sometimes there are storms and the wind blows the wrong direction.

Standard shipping takes 20–30 days depending on your location. Express shipping takes around 8-15 days.

Yes, we ship everywhere!

At checkout, enter your shipping address to automatically see your shipping cost.

If your country isn’t listed, email pod@nudel.shop and we’ll send you a custom quote.

Yes, as long as your order hasn’t shipped yet.

Please email pod@nudel.shop as soon as possible to update your address.

Once shipped, you’ll receive an email from Stone Logistics with your tracking code. This lets you monitor your order every step of the way.

For further help, email pod@nudel.shop.

• OG Pod – Natural wood with blue silk and rings. Classic and timeless. The best value.
• Rainbow Pod – Same pieces as OG, but with colorful silk and rainbow rings. Bright and playful. By far the most popular.
• Onyx Pod – Sleek black finish, waterproof front and back, includes edge wax and our premium, strongest, most durable design. Available in Onyx OG (yellow rings) or Onyx Rainbow (rainbow rings and silk).

All Pods function the same — the difference is in style and durability.

The Nüdel Pod meets global safety standards and contains NO choking hazards. The Pod pieces are suitable for children 6 months and up and the configurations are suitable for 1 year +(supports up to 50kg).