We’ll send reminders via email and post updates on Facebook.

To avoid missing out:

• Check your Promotions/Spam folders.
• Mark our emails as important or “not spam.”
• Secondly, this might sound silly but the main reason people miss our messages is because they're checking the wrong inbox. Many people have an email which is very old that they use for making PayPal and other payments which is not their daily email, and the emails are going to the payment email address, so please make sure you check that. If it's going to the wrong address please send us an email to pod@nudel.shop with the change you require and we will get that fixed right away.

Secure your order now with a 50% deposit and pay the remaining 50% + shipping ON noted deadline.

Bundle & Save: Add the Hammock Pack and Nüdel Wood Balm for free normal shipping or heavily reduced express shipping.

*Please note: If payment isn’t made on time, you risk losing your delivery spot in the queue!

Thanks for securing your Nüdel Pod 2.0!

We’ve sent a separate email with your payment link to settle the balance by the deadline for in-time delivery.

If you can’t find it, check your spam/junk folder or email us at pod@nudel.shop.

No difference, the price is the same.

Pre-purchasing just lets you secure your Pod early and skip the rush.

As of now, we’ve already sold over three-quarters of available Pods, so waiting might mean missing out.

The VIP Pod Squad Membership gives you:

• 40% off any Nüdel Pod
• 1/2 price extra parts for life
• FREE regular or reduced shipping on bundle purchases
• Exclusive access to the Pod Squad VIP community (support from the Pod designers and over 1,000+ pod owning families)

Yes! And its huge! Access Pass holders receive 40% off all Nüdel Pods and 50% off spare parts for life plus free shipping or reduced express shipping on bundle orders, even discounts on second pod purchases.

Yes! Access Pass holders get a private early access link immediately after purchasing the Access Pass. This lets you shop before stock sells out (and IT WILL sell out). Our October drop was over subscribed by over 200 Pods orders, so we are very limited for this next drop.

Yes, but only VIP Pod Squad Members get 40% OFF.

No code is needed! The 40% discount is automatically applied at checkout.

If you already have a VIP Pod Squad Membership, use your private link from the email sent to you at pod@nudel.shop. Otherwise, you might be charged for a second pass by mistake. If you are, just go ahead then email us and we will refund any double ups if that's easier.

No worries! The Product Drop Sale runs from 13 to 14 December. We’ll send you a private link via email to access your exclusive offer.

If you haven’t received it, please email us at pod@nudel.shop, and we’ll resend the link right away.

You can still join the Product Drop from 13 - 14 December, and get your Access Pass here to unlock exclusive savings and early access to the Nüdel Pod.

Yes!

Bundle & Save: Get FREE Shipping or reduced express shipping when you add the Hammock Pack & Nüdel Wood Balm to your Pod order.

Free shipping applies to AU, US, UK & CA (excluding remote areas).

Outside these zones, you’ll still get significantly reduced shipping rates when you order the Pod + Hammock Pack + Wood Balm together.

(Standard rates apply for Pod-only orders.)

Delivery timelines depend on your location and the type of shipping you choose. The numbers of days are listed on the shipping options. 

Pod will be shipped around 1 week after the product drop ends, so choose shipping carefully depending on your needs.

Please note we take every care (we really do take shipping times VERY seriously), but once it leaves our warehouse, we can't be held responsible for the crazy world of global shipping. Sometimes there are storms and the wind blows the wrong direction. 

Please remember: we have a 1-week processing time before shipping, so add one extra week to your shipping estimate.

Standard shipping: 20–30 days depending on your location

Express shipping: 8–15 days

Yes, we ship everywhere!

At checkout, enter your shipping address to automatically see your shipping cost.

If your country isn’t listed, email pod@nudel.shop and we’ll send you a custom quote.

Yes, as long as your order hasn’t shipped yet.

Please email pod@nudel.shop as soon as possible to update your address.

Once shipped, you’ll receive an email from Stone Logistics with your tracking code. This lets you monitor your order every step of the way.

For further help, email pod@nudel.shop.

While we make every effort to ensure accurate shipping rates at checkout, there may be occasions where the shipping address is classified by our courier or logistics partner as remote, rural, or outside our standard delivery zones.

In such cases, additional shipping fees may apply. If this occurs, we will contact you via email as soon as we are notified by our shipping agent. You will have the option to:

Proceed with your order by paying the additional shipping fee, or

Cancel your order for a full refund if you prefer not to proceed.

We reserve the right to place your order on hold until the additional fee is confirmed and received.

Onyx Pods are a new design and are being produced in a separate production run after the Black Friday Product Drop. Shipping will begin once this production run is complete.

Update – 3 December 2025:

Production of Onyx Pods has been completed and they are scheduled to be shipped to our manufacturer within 48 hours of the end of the Product Drop. Everything is on time, and customer shipping will begin as soon as humanly possible once they arrive and are processed.

Your delivery timeframe will depend on the shipping method you select at checkout. Once your order is dispatched, you’ll receive tracking details by email.

• OG Pod – Natural wood with blue silk and rings. Classic and timeless. The best value.
• Rainbow Pod – Same pieces as OG, but with colorful silk and rainbow rings. Bright and playful. By far the most popular.
• Onyx Pod – Sleek black finish, waterproof front and back, includes edge wax and our premium, strongest, most durable design. Available in Onyx OG (yellow rings) or Onyx Rainbow (rainbow rings and silk).

All Pods function the same — the difference is in style and durability.

The Nüdel Pod meets global safety standards and contains NO choking hazards. The Pod pieces are suitable for children 6 months and up and the configurations are suitable for 1 year +(supports up to 50kg).

Due to normal manufacturing and finishing processes, your Nüdel Pod may contain small amounts of residual dust that can become dislodged during shipping. Upon receiving your Pod, we recommend wiping it with a dry, soft cloth for OG and Rainbow Pods, or a damp cloth for the Onyx Pod, to remove any remaining surface dust prior to use. The presence of such dust is not considered a product fault.